How do I contact Auckland Council?

Council receives thousands of enquiries every year about issues that are related to Auckland Council. The most efficient way to get a response is to submit an enquiry through Council’s website.

You can contact us through the Contact Form on our website.

Council’s service centres can assist with any queries you may have regarding your council services. Council’s service centres can also provide you with information on how to find an address or contact information for your local councils and community boards.

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For all other matters, please call us on 3658.

Auckland Council is the local government for Auckland City, North Shore, Waitakere, Rodney, and the Islands. If you wish to speak with us about a problem on a road or in a park, or to ask about a bylaw or issue you’re having, call us on 020 9373 3030.

You can also use our Contact Form if you have a general question, but please use it for non-urgent matters only.

Auckland Council has a number of ways you can contact us. You can phone Council’s Contact Centre on 0508 754 654 (free from mobile or landline, 24 hours a day, 7 days a week), email us at, or write to us at Auckland Council, PO Box 909, Auckland City, Auckland, NZ.

If you need to make an appointment or book a survey please go to our Book Online page.

Auckland Council is a complex organisation, with many different teams working to deliver Council services. The most common way to get in touch is via email or phone.

You can also read our Frequently Asked Questions.

Auckland Council’s Contact Centre can provide information on any Council service, as well as respond to complaints and queries. It is not possible to make an appointment to see Council staff – you need to phone or send a written request.


Auckland Council’s call centres are open to the public and are available Monday to Friday, 8am to 5pm. You can also contact us using email, Twitter or Facebook.